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-Virgin Games to streamline the customer experience with a multimedia contact centre

- Leicester Theatre Trust implements new software-based communications solutions from NEC Philips

Identity management

Unified messaging

Integrated applications

Instant messaging

Virtual meeting space

Converged voice & data

Presence management

Document management

Email & messaging

Multimedia conferencing

Enterprise search

Sphericall

Archive & storage

Fixed-mobile convergence

Unified Communications

'Unified Communications' is a term much misused in the industry. It is not a product. It is a philosophy... a state of mind aimed at delivering reduced costs, organisational efficiency and empowered people.

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