Presence Management

Knowing when and how to communicate with others is more often than not a decision based more on luck than judgment. When you need someone the odds are you won’t be able to reach them. The time when you least want to be disturbed will be the time when everyone wants you. And the time when you need a quick decision or information urgently to progress a project will be the time when you embark on a frustrating game of telephone, voicemail or email tag.

Presence offers benefits to all parties in the potential communication session. It provides instant visibility of availability, allowing an informed decision as to when and how to make contact with a colleague or partner. It also provides a means of controlling availability and preferences as to whom, when and by what method others can make contact. Presence management removes the crude barriers created by voicemail and email, replacing these by a much granular level of control.

BENEFITS

- Increased efficiency in communicating with others

- Reduced decision making times

- Improved collaboration

- Control of availability